FAQs Archive | The HEXAPODA Collection

Do you charge Sales Tax?

We currently only charge Sales Tax on orders shipped to New York state, USA

How long do you take to ship items that have been ordered?

Those items which we have in stock ship within a couple of days.

If items are back-ordered, we will contact your lead, provide them with an estimate of when the item will be available, and offer them the opportunity to cancel the sale should the delivery time be unacceptable.

How can we be sure you will handle our lead’s payment details securely?

All purchases through our website are made by credit card and processed by either Paypal, Square or Google Wallet.

We do not have access to your lead’s payment details so do not have the opportunity to either store – or lose it.

For those leads that do complete a sale, we will have access to their mailing address and email, both of which we keep securely and will not sell or share with any 3rd party organizations – except in relation to fulfillment of the order e.g postal service.

Are HEXAPODA Gift Vouchers purchased by my lead commissionable?

Yes they are. You can choose to feature our Gift Vouchers in an Image Block, or alternatively if your lead comes to our site via an Image Block and we can track them, we will pay commission on all other purchases including Gift Vouchers.

Can HEXAPODA Gift Vouchers be used by my leads to purchase items?

Yes they can, however, if the Gift Voucher was originally purchased at a discount, the amount of commission payable once it is redeemed will be reduced.

Are discounted additional items bought by my lead commissionable?

Sorry. Only full priced retail items are commissionable.

We’d like to handle payment and delivery ourselves. Is this possible?

It is – but to do so, you will need to purchase our items wholesale.

If this is something that interests you, Contact us – and we’ll be in touch.

How do you ship items?

We ship Wholesale orders to US Retailers, via USPS Express Mail, at cost to the purchaser.

· Has purchased $3000 of items over the previous 12 months.
· Can provide a 25% downpayment on the order.
· Can provide 3 trade references from current suppliers.

Do you Drop Ship?

We’re happy to discuss drop shipping with you.

In fact for some items e.g rings which may require adjustment, drop shipping may be the most practical option.

Do you offer Wholesale terms to International Retailers?

Yes, we welcome applications from non-US based retailers.

Do you offer Net30 terms?

We’re happy to consider Net30 terms for any Retailer that meets the following conditions:

· Has purchased $3000 of items over the previous 12 months.
· Can provide a 25% downpayment on the order.
· Can provide 3 trade references from current suppliers.

What are your Wholesale terms?

Once your application is approved, we’ll send you our current Line Sheet detailing all items we offer for Wholesale, including their pricing, minimum item numbers and availability

For initial orders, we require a minimum purchase value of $1500 payable prior to delivery.

For Re-orders, we require a minimum purchase value of $500.

How can I purchase items Wholesale?

To purchase items from us, Wholesale, you will need to be an established business with a bricks and mortar, or online storefront open to the general public.

Once you complete our online registration, we will review your application and get back to you within a few days.

How do I place a Wholesale order?

Before placing a Wholesale order, we require a few details about your business, so we can be satisfied we are a good fit for each other.

You can register your interest by completing the following form:

Wholesale Application

Are there any Shipping and Handling charges?

There are no delivery or handling charges associated with ordering a Gift Voucher and having it delivered by email.

When redeeming a Gift Voucher, Shipping and Insurance charges will apply based upon the value of the items ordered.

How quickly can a Gift Voucher order be processed?

We aim to process all Gift Voucher orders within 48 hrs, though there are periods when this may not be possible.

If processing time is important to you, contact us beforehand, and we’ll do our best to accommodate your requirements.

Can I order a generic Gift Voucher that I can give to anybody?

At this point in time to reduce the risk of fraudulent usage, we only offer non-transferable, personalized Gift Vouchers

Do you also Wholesale your items?

Yes we do!

Please contact us with yout details and we’ll get back to you.

Can I place a link to my dedicated, co-branded webpage in my newsletter?

You can, but we’d suggest only doing so as part of a text-based informational paragraph, not as an alternative to an Image Block.

Anything you do to promote our association increases the chance of a sale.

Including details in your newsletter or on your social media channels are a great way to increase sales and additional revenue.

When and how will I receive my commission?

Commissions accrue as soon as a sale completes, which is normally 90 days.

The reason this period is so long is because of Chargebacks.

Chargebacks occur when a purchaser for whatever reason, decides to raise a claim for a refund with their credit card issuer. This can occur for a variety of reasons.

When a chargeback is raised, the card issuer will claw back the funds until the review of claim is completed. More often than not when this occurs, the sale will be voided.

The length of time before funds are fully cleared varies depending on how the funds were originally submitted.

Once cleared, we’ll submit payment via PayPal or Bank transfer whenever the total accrued commission exceeds $100.

This makes them a highly personal gift that shows thought and consideration.

The HEXAPODA Collection