Does somebody need to be at my address to receive delivery?

If your total order comes to less than $250, then the terms of the insurance we use does not require someone to be present at your address to sign for the package.

If the package does require a signature and there is no adult available to provide one, the carrier will normally leave a delivery notification which you can use to either re-schedule delivery for another time or alternatively go to their depot to collect the package in person.

Do you accept returns?

In circumstances where an item is damaged or where we’ve supplied an incorrect item, we’ll of course accept returns for exchange or credit.

If you’ve received an item where the unopened packaging is obviously damaged, please let us know immediately. Please photograph the packaging if at all possible prior to opening the package and please retain the damaged packaging as we may require it for an insurance claim.

What is your delivery policy?

For orders destined for the contiguous USA, delivery is calculated at the checkout.

For other destinations, please contact us for a quotation based upon your specific circumstances.

How long does it take for you to send items?

As quickly as we’re able, however, this does depend on several factors.

If you’ve ordered an item which is immediately available, we aim to have it on its way to you within 2 business days.

For everything else, we try to provide notice of an extended delivery schedule on the item’s description page, however in busy periods it may not be possible for us to give prior notice.  Should we not have a regular item available immediately once you have ordered it, in most cases, this may take an extra week or two before we have it available to ship.

For items marked as ‘Pre-Order’, we don’t allow you to purchase the item before we give you an estimate of availability. Once we let you know, if you still wish to proceed, we’ll require a deposit of 60% with the remainder payable prior to dispatch.

Do you offer delivery outside of the USA?

Yes we do but please read on.

Because our normal practice is to  insure all items whilst in transit, deliveries to destinations outside of the USA are likely to incur a sizable charge in addition to the purchase price of the item. Let us know which items you are interested in purchasing and where you would like them sent to and we’ll be happy to provide a quotation.

In addition, all items sent out from the USA will have to pass through customs upon entering the receiving country. This can sometimes cause delays to deliveries plus the recipient will also be responsible for any charges levied by Customs’ officials on the item. Since it can be difficult to predict what these charges will be, it is a good idea to clarify with the Customs department in the receiving country about how they are likely to treat the items you order from us.

Can you offer expedited delivery?

If the items you wish to purchase are in stock, then in most cases we are able to offer expedited delivery for an additional cost.

Let us know prior to placing an order that this is what you’d like and we’ll be happy to provide a quotation based upon your requirements.