How long do you take to ship items that have been ordered?

Those items which we have in stock ship within a couple of days.

If items are back-ordered, we will contact your lead, provide them with an estimate of when the item will be available, and offer them the opportunity to cancel the sale should the delivery time be unacceptable.

How can we be sure you will handle our lead’s payment details securely?

All purchases through our website are made by credit card and processed by either Paypal, Square or Google Wallet.

We do not have access to your lead’s payment details so do not have the opportunity to either store – or lose it.

For those leads that do complete a sale, we will have access to their mailing address and email, both of which we keep securely and will not sell or share with any 3rd party organizations – except in relation to fulfillment of the order e.g postal service.

Are HEXAPODA Gift Vouchers purchased by my lead commissionable?

Yes they are. You can choose to feature our Gift Vouchers in an Image Block, or alternatively if your lead comes to our site via an Image Block and we can track them, we will pay commission on all other purchases including Gift Vouchers.

Can HEXAPODA Gift Vouchers be used by my leads to purchase items?

Yes they can, however, if the Gift Voucher was originally purchased at a discount, the amount of commission payable once it is redeemed will be reduced.

Are discounted additional items bought by my lead commissionable?

Sorry. Only full priced retail items are commissionable.

We’d like to handle payment and delivery ourselves. Is this possible?

It is – but to do so, you will need to purchase our items wholesale.

If this is something that interests you, Contact us – and we’ll be in touch.

Can I place a link to my dedicated, co-branded webpage in my newsletter?

You can, but we’d suggest only doing so as part of a text-based informational paragraph, not as an alternative to an Image Block.

Anything you do to promote our association increases the chance of a sale.

Including details in your newsletter or on your social media channels are a great way to increase sales and additional revenue.

If my lead buys additional items, will any incentive discount I choose to offer apply to all items?

No, the incentive discount will only apply to the specific items that are included in your Image Block. Additional items will be at standard retail prices.

What happens if my lead buys something other than what is displayed in the Image Block?

As long as your lead comes through a link from your Image Block, we’ll credit your account with any sale that results from that visit.

Do I have to display your Image Blocks on my Homepage?

You don’t but the more prominent our Image Blocks, the greater the likelihood of a sale, so we do recommend displaying them on your homepage or another prominent position on your website.

Can I cancel our arrangement at any time?

You can cancel at any time, however, we would initially ask you to agree to a minimum trial period of at least 6 months.

Can you tell me who has purchased items through an Image Block on my website?

In accordance with our Privacy Policy, we’re unable to specifically identify who has purchased items through your Image Block but we are able to tell you how many people have done so.

If this information interests you, there are ways to encourage people who have purchased to post on your social media sites the items they have bought and in so doing encourage others to follow their example.

Is there a way to tell who clicks my Image Block?

It isn’t possible to specifically identify ‘who’ clicks an Image Block (unless you can track them via your own web stats) but we are able to provide access to statistics which indicate how many people and how many times the Image Block has been clicked.

We’re also able to provide statistics which shows when a sale has been completed.

Can I place the Image Block on other websites?

Image Blocks are intended only for the websites they were created for, however, let us know more details and we’ll be happy to consider if the website you are proposing is acceptable.

What happens if my lead buys items in addition to those shown in my Image Block?

As long as your lead comes through a link from your Image Block, we’ll credit your account with all sales that result from that visit.

For example, if your lead purchases 5 items in total, only one of which was displayed in your Image Block, we’ll credit your account with up to 30% of the sale price from each of those transactions.

I’m interested, what’s the next step?

Great! Contact us – and we’ll be in touch.

What happens if my lead returns and buys more items?

If your lead returns through your Image Block link, then we’ll credit your account with any sales that result.

If they come through the front door of our website – and we’re able to identify them as someone that originally came through your Image Block, then we’ll also credit their purchase to your account, provided the purchase is made within 30 days of their original visit from your Image Block.

How can you ensure my customers buy through my dedicated checkout page?

One of the reasons your reader will have chosen to purchase an item is to help your organization financially. It’s therefore likely they will make a point of following instructions that will ensure this occurs.

To create more incentive, you may choose to contribute from your commission a proportion that equates to a discount for your readers – of say 5 or 10%.

However, even if your customer inadvertently bypasses your checkout page and purchases directly from us, if we’re able to track their route from the Image Block on your site, we’ll credit the sale to your account.

How many items can I display?

You can display as many items as you wish, though as a general suggestion, we’d suggest perhaps one or two Image Blocks per page with between 3 and 7 items.

How will I know when a qualifying purchase is made?

We’ll provide regular updates on sales, plus you can track when a purchase has been made through the web stats we’ll provide.

When will I receive our commission – and how?

Commissions accrue as soon as a sale is made but become payable only after a sale completes, which is normally 90 days.

The reason this period is so long is because of chargebacks.

Chargebacks occur when a purchaser for whatever reason, decides to raise a claim for a refund with their credit card issuer. This can occur for a variety of reasons.

When a chargeback is raised, the card issuer will claw back the funds (from us) until the review of claim is completed. More often than not when this occurs, the sale will be voided.

The length of time before funds are fully cleared varies depending on how the funds were originally submitted.

Once cleared, we’ll submit payment via PayPal, Google Wallet or Bank transfer whenever the total accrued commission exceeds $100.