What are the requirements to print out a HEXAPODA Gift Voucher & Greeting Card?

If you wish to print a HEXAPODA Gift Voucher or Greeting card, you can to do so using any standard printer.

For best results, we recommend printing at full size, in color, on letter-sized (8-1/2″ x 11″), smooth card stock.

After printing the Gift Voucher, you will notice a thin border around it that can be used as a guide for trimming. Once trimmed, the Gift Voucher will fit inside a HEXAPODA Greeting Card.

Printing the HEXAPODA Greeting Card is similar to printing the Gift Voucher. However, in addition to border lines which provide a guide for trimming, it also includes a fold line, which when folded to to keep the printed images on the outside, creates a blank Greeting card into which the Gift Voucher will fit.

The Greeting card and Gift Voucher will then fit into any standard 5-1/4″ x 7-1/4″ A7 envelope*

Please Note: The Recipient does not need to have a physical Gift Voucher to redeem it, just the information that is included at the bottom of the Voucher itself, so please make sure that this information is included in the printed copy.

* If you enjoy the hands-on approach, you can also make an A7 envelope by following the instructions in this excellent tutorial from appetitepaper.com

Do I need to print out my HEXAPODA Gift Voucher in order to redeem it?

No, you don’t.

All you need to do is visit the web address printed at the bottom of the Gift Voucher where there are instructions on how to redeem it.

Make a note of the Gift Voucher code too – also included at the bottom of the Gift Voucher – you’ll need this when placing your order with us.

Can a HEXAPODA Gift Voucher be sent to a Recipient directly?

We normally email Gift Vouchers directly to the Purchaser, however, it is possible for us to email them directly to the Recipient if we are requested to do so, but we do not recommend this option.

The reason for this is that since our Gift Vouchers are transmitted electronically – by email – we cannot guarantee the Recipient will receive it directly, without it first being directed to their spam folder – along with the potential risk of them missing it altogether.

For this reason, we recommend Gift Vouchers are given to the Recipient by the original Purchaser, who has the choice to forward it by email, or print it out and give it to them directly.

Please note: Many email client programs will automatically redirect email from those senders not already in an email Receiver’s Safe Senders List, to their spam folder. If you are an existing contact of the Receiver, there is a much greater likelihood that your email will be received directly, instead of being directed to the spam folder.

Is a HEXAPODA Gift Voucher a physical item or an electronic one?

It can be both.

While Gift Vouchers are delivered electronically by email, the Gift Voucher itself, is attached as an image file.

This file can then be printed onto paper/card via any standard printer – similar to if you were printing a photograph.

Can I cancel our arrangement at any time?

You can cancel at any time, however, we would initially ask you to agree to a minimum trial period of at least 6 months.

Can you tell me who has purchased items through an Image Block on my website?

In accordance with our Privacy Policy, we’re unable to specifically identify who has purchased items through your Image Block but we are able to tell you how many people have done so.

If this information interests you, there are ways to encourage people who have purchased to post on your social media sites the items they have bought and in so doing encourage others to follow their example.

Is there a way to tell who clicks my Image Block?

It isn’t possible to specifically identify ‘who’ clicks an Image Block (unless you can track them via your own web stats) but we are able to provide access to statistics which indicate how many people and how many times the Image Block has been clicked.

We’re also able to provide statistics which shows when a sale has been completed.

Can I place the Image Block on other websites?

Image Blocks are intended only for the websites they were created for, however, let us know more details and we’ll be happy to consider if the website you are proposing is acceptable.

What happens if my lead buys items in addition to those shown in my Image Block?

As long as your lead comes through a link from your Image Block, we’ll credit your account with all sales that result from that visit.

For example, if your lead purchases 5 items in total, only one of which was displayed in your Image Block, we’ll credit your account with up to 30% of the sale price from each of those transactions.

Can I send a HEXAPODA Gift Voucher anonymously?

If you wish!

We’ll still need your details on file but we’re happy to leave them off the Gift Voucher itself.

Let us know during the ordering process and we’ll take care of the rest.

Why are your terms so rigid?

Please accept our apologies if our terms appear strict. The program is currently being trialled and we shall adjust it accordingly as a result of constructive feedback and experience.

Please bear with us as we embark on this ambitious program to provide a better customer experience of our products.

How long do I have to review a purchase?

You have 5 days from the day after we receive notification that the item was either delivered or that delivery was attempted.

If you intend to return the item to us for a cash refund, you must let us know before the end of the 5th day that you intend to return it to us and must have it in the mail back to us before the end of day 7

Can I use UPS or FEDEX to return items?

Ultimately, you’re responsible for returning the item to us in an unused condition in order to be eligible for a refund.

How you choose to do that is your decision but we strongly recommend that you use an insured, trackable mail service.

In the event you choose and pay for the return shipping directly, we’ll only deduct the initial outbound shipping from your refund.

Who is responsible for the Return Shipping?

Ultimately, you are responsible to ensure that we receive the item back in its original condition.

As a courtesy, once you let us know you want to return an item, we’ll send you a postage paid, fully insured, USPS shipping label to use for the return.

You will be able to monitor the package on its route back to us via the included tracking.

Does somebody need to be at my address to receive delivery?

If your total order comes to less than $250, then the terms of the insurance we use does not require someone to be present at your address to sign for the package.

If the package does require a signature and there is no adult available to provide one, the carrier will normally leave a delivery notification which you can use to either re-schedule delivery for another time or alternatively go to their depot to collect the package in person.

Where can I find out more about your Delivery policies?

Check out our dedicated section for questions related to Delivery – Delivery FAQ’s

How do I redeem a HEXAPODA Gift Voucher I’ve received?

At the bottom of your Gift Voucher is a website address, please visit it for instructions.

Alternatively, if your smartphone has a QR reader, you can also scan the QR code printed at the bottom of the Gift Voucher.

While you have your Gift Voucher visible, make a note of the code which is also printed at the bottom of the Gift Voucher; You will need this when you come to redeem it.

Where can I find the HEXAPODA Gift Voucher code?

The Gift Voucher code is printed at the bottom of the Gift Voucher itself.

If you received your Gift Voucher through email, the Gift Voucher is included as an attachment to the email.

If you received a printed Gift Voucher from the sender and the code is missing, contact us and we’ll do our best to help.

Can you send a physical HEXAPODA Gift Voucher by postal mail?

At this point in time, we don’t offer Gift Vouchers by postal mail.

We will however, consider custom order requests for a modest additional charge.

Contact us if this is something you’re interested in.

Can I include a personalized note on the HEXAPODA Gift Voucher?

Of course! it’s the personal touch that makes our Gift Vouchers great gifts.

As part of the ordering process, there is a short form where you can provide all necessary details

Can I purchase a HEXAPODA Gift Voucher for any amount?

Gift Vouchers can be purchased for any amount in $50 increments – eg. $150, $200, or even $9950!

Can I give my HEXAPODA Gift Voucher to someone else to use?

To reduce the risk of fraudulent usage, Gift Vouchers can only be used by the person named on the voucher.

However, Gift Vouchers can be used to purchase items for, or on behalf of other people, plus they can be used to purchase new Gift Vouchers to give to others.

Please note: New Gift Vouchers purchased from an existing Gift Voucher are subject to a $25/voucher administration charge.

Can I exchange my HEXAPODA Gift Voucher for Cash?

Unfortunately not. Gift Vouchers can only be exchanged for products.

What happens if the item I want costs less than the Gift Voucher I have?

If this is the case, we’ll simply apply this as a credit to your account for use toward any future purchase.

What should I do if the item I want costs more than the Gift Voucher I have?

Simply let us know which item you are interested in, we’ll calculate the difference in cost and send you an email invoice for the balance.