FAQs Archive | Page 3 of 4 | The HEXAPODA Collection

What can HEXAPODA Gift Vouchers be used for?

Gift Vouchers can be used toward anything for sale from The HEXAPODA Collection website – or from the Mielle Harvey website.

Do HEXAPODA Gift Vouchers expire?

Gift Vouchers purchased directly from our website do not expire.

Certain promotional vouchers do expire, and if this is the case, the expiry date is shown at the bottom of the voucher.

Can I exchange the item for another after sending it back?

Yes you can.

Simply let us know which item you’d like to try next and we’ll make arrangements. If the item is more expensive, then a supplementary refundable payment will need to be made.

Why is the review period only 5 days?

The purpose of the BUG program is to offer you the opportunity to experience one of our pieces in person, much as you would if you purchasing it from a Boutique or Gallery – only better as you’ll be able to experience it in the comfort of your own home.

In a retail environment, there would often only be the time that you were in the store to review your purchase, therefore, with the added benefit of being able to review our items in the comfort of you own home, we feel 5 days should be more than sufficient.

When does the 5 day review period start?

The 5 day review period starts from the day after we receive notice that either: The item was successfully delivered or that delivery was attempted.

In the latter case, it will be up to you to arrange re-delivery or collection of the package from your local Post Office.

Will the package you send require me to be home to receive it?

If your order comes to less than $250, then USPS may choose to leave the it at your address, if a secure place is available to do so.

If the total value of your order is over $250, an adult signature will be required to accept delivery.

In both cases, if you miss delivery, you can re-schedule it for a time when you will be there or alternatively go to your local Post Office (with official Photo ID) and collect it from there.

Does the BUG program apply to orders from non-US countries?

The program applies to orders received from anywhere in the world for deliveries to the US mainland.

The reason for this limitation at this point in time is twofold: The cost of insured mail and the time it takes for delivery.

We are of course able to ship items overseas as part of our normal ordering process, however, those items will not be covered by the BUG program.

Can I return an item after the 5 day review period?

If you wish to return an item after the 5 day review period has expired but within 10 days, we’ll be happy to offer you a non-expiring credit equal to the calculated refund.

After 10 days, then we will not be able to offer a refund.

How much are the shipping costs that will be deducted from my refund?

Shipping costs are based upon Insured 2-3 day delivery.

Outbound and return shipping costs in the majority of cases for orders below $450 to the contiguous USA will be $15 x 2 = $30 in total per item

For example:

If you order one item and then choose to return it – You’ll receive a full refund less $15 x 2 =$30

If you order 3 items and return 2 – You’ll receive a full refund less ($15 x 2) x 2 =$60

How long does it take for you to process refunds?

When we receive the returned item, we’ll aim to process your refund within 7 days.

How should I return the item should I choose to do so?

Contact us to let us know and we’ll email you a prepaid postage label to print out on your printer.

You’ll also need to securely repackage the piece in the original packaging (or if that is unavailable similarly secure packaging) and affix the prepaid label to the package.

You then have the choice of arranging for a USPS collection from your home address, posting it into any USPS postbox or taking it to a USPS Post Office where it will be immediately registered into their system and a receipt given confirming details. (recommended)

Does the BUG program apply to items on special offers?

Yes and No.

The program itself only applies to items purchased directly from our main website www.MielleHarvey.com/HEXAPODA – which means an item must be initially purchased at full price.

However, if you then choose to keep the item, we’d be happy to offer you the same benefits of any special offer that applied to that item within the last 28 days – simply let us know where you saw the item on special offer.

If the offer was in the form of a price reduction, then the difference will be refunded to you as a non-expiring credit to be used against any future purchases. If it was in the form of a benefit of some kind, then we’d be happy to extend the same benefit to you.

Does the BUG program apply to all HEXAPODA items on your website?

Mostly – as confirmed by the statement “Available for purchase under the HEXAPODA BUG Program” on the item’s sales page.

What is the HEXAPODA BUG Program?

The HEXAPODA BUG Program (Bought Under Guarantee) is a customer service initiative designed to allow purchasers of our items, the opportunity to check out their choice in the comfort of their home. If the piece does not meet their expectations, it can be returned for a full refund – less shipping costs.

The program is currently only available for deliveries to the USA mainland but we expect to extend the program to include other areas shortly.

I’m interested, what’s the next step?

Great! Contact us – and we’ll be in touch.

What happens if my lead returns and buys more items?

If your lead returns through your Image Block link, then we’ll credit your account with any sales that result.

If they come through the front door of our website – and we’re able to identify them as someone that originally came through your Image Block, then we’ll also credit their purchase to your account, provided the purchase is made within 30 days of their original visit from your Image Block.

How can you ensure my customers buy through my dedicated checkout page?

One of the reasons your reader will have chosen to purchase an item is to help your organization financially. It’s therefore likely they will make a point of following instructions that will ensure this occurs.

To create more incentive, you may choose to contribute from your commission a proportion that equates to a discount for your readers – of say 5 or 10%.

However, even if your customer inadvertently bypasses your checkout page and purchases directly from us, if we’re able to track their route from the Image Block on your site, we’ll credit the sale to your account.

How many items can I display?

You can display as many items as you wish, though as a general suggestion, we’d suggest perhaps one or two Image Blocks per page with between 3 and 7 items.

How will I know when a qualifying purchase is made?

We’ll provide regular updates on sales, plus you can track when a purchase has been made through the web stats we’ll provide.

When will I receive our commission – and how?

Commissions accrue as soon as a sale is made but become payable only after a sale completes, which is normally 90 days.

The reason this period is so long is because of chargebacks.

Chargebacks occur when a purchaser for whatever reason, decides to raise a claim for a refund with their credit card issuer. This can occur for a variety of reasons.

When a chargeback is raised, the card issuer will claw back the funds (from us) until the review of claim is completed. More often than not when this occurs, the sale will be voided.

The length of time before funds are fully cleared varies depending on how the funds were originally submitted.

Once cleared, we’ll submit payment via PayPal, Google Wallet or Bank transfer whenever the total accrued commission exceeds $100.

How much commission will I receive?

For the first sale that results from our arrangement, you’ll receive 10%.

For the next sale, you’ll receive 20%.

From the 3rd sale onward, you’ll receive 30%.

What type of person wears HEXAPODA jewelry?

This is a difficult question to answer definitively and its never easy to generalize.

While we feel there’s something in The HEXAPODA Collection for everyone – including men – it’s true say, it takes a certain independence of spirit to wear a provocative jewelry item like ours.

From the research and feedback we’ve received, our jewelry is popular with a wide group of people interested in subjects as varied as the environment, nature, healthy living, art, jewelry and of course, insects.

We’ve also seen an increase in businessmen – and women – wanting to incorporate an element of their personality into their professional image.

However, one thing for sure about our jewelry, is that it rarely goes unnoticed. It’s a great conversation starter – which presents an excellent opportunity to mention the importance of insects – but it’s also a great communicator – highlighting the wearer’s individuality and independent sense of style.

If you don’t mind being noticed, the jewelry from The HEXAPODA Collection may be for you!

· Search & Select

Great for:
People searching for items relating to a pre-defined criteria. Especially useful for Gift-hunters on a budget!!

From any page on our website hover over ‘Search & Select‘ tab located in our menu bar just below our main header banner.

This opens a sub-menu offering a whole range of pre-defined search categories.

Moving down through these items opens further sub-menus which list the specific criteria of that particular category.

To see the items which fall into any of these pre-defined criteria, simply move your cursor into the menu item and select it!

This opens a page displaying a snippet of information about each of the items in the selected category.

If there are more than 6 – you can see more by selecting the “Click to view more ….” link at the bottom of the page.

To see more information and images about any particular item, simply select the image, title or ‘click here …” link from its display box

· Item Indexes

Great for:

People who prefer a pictorial view of everything in one place

From any page on our website hover over ‘The HEXAPODA Collection‘ tab just below our main header banner.

This opens a sub-menu from which you can move your cursor down to select either the ‘Art Jewelry Index’ or the ‘Print Index’

Either of these selections will take you to their respective pages displaying thumbnails of all items under that category.

To see more information about any particular item, simply select that item!

Alternatively …

If you know the specific item you are looking for, you can access it at at time from anywhere on our website.

Hover over ‘The HEXAPODA Collection‘ tab just below our main header banner.

Move your cursor down to the ‘Art Jewelry Index’ or the ‘Print Index’.

As you do this, each of the specific items in that category appear in the resulting sub-menu which opens.

Selecting any of these items takes you to a page where you can find more specific information.

· Insect Orders

Great for:
People interested in artwork that relates to a specific type of insect.

From any page on our website click ‘The HEXAPODA Collection‘ tab on menu bar just below our main header.

This opens a page detailing HEXAPODA items arranged in standard biological taxonomies based upon an insect’s order classification.

Each of these classifications may contain a variety of artwork mediums, so when you select one, another page will open allowing you to select the medium which interests you.

From here, you can select any individual item to see more information.

Alternatively …

From any page on our website you can hover over ‘The HEXAPODA Collection‘ just below our main header banner. When you do this a sub-menu appears below the main tab.

If you move your cursor into the ‘Insect Order Index’ this causes more sub-menus to open displaying the insect orders mentioned above.

Moving your cursor into any of these tabs progressively opens further sub-menus that list the art medium and then the individual item.

Selecting any tab at any point takes you to a page from where you can make further selections or get more information.