FAQs Archive | Page 4 of 4 | The HEXAPODA Collection

Why do you use silk cord for your pendants?

We use silk cord for several reasons.

With all HEXAPODA Collection jewelry items, the piece itself is intended to be the focus of attention, so we believe anything other than the simplicity of a silk cord distracts from the piece itself.

Using silk cord also allows us to make all of our pendants adjustable via sliding slip rings. This allows the wearer the option to bring the piece closer to the neck if they prefer.

Of course if you would prefer a chain instead of a cord, let us know and we’ll do our best to accommodate your wishes.

What is your delivery policy?

For orders destined for the contiguous USA, delivery is calculated at the checkout.

For other destinations, please contact us for a quotation based upon your specific circumstances.

How long does it take for you to send items?

As quickly as we’re able, however, this does depend on several factors.

If you’ve ordered an item which is immediately available, we aim to have it on its way to you within 2 business days.

For everything else, we try to provide notice of an extended delivery schedule on the item’s description page, however in busy periods it may not be possible for us to give prior notice. Should we not have a regular item available immediately once you have ordered it, in most cases, this may take an extra week or two before we have it available to ship.

For items marked as ‘Pre-Order’, we don’t allow you to purchase the item before we give you an estimate of availability. Once we let you know, if you still wish to proceed, we’ll require a deposit of 60% with the remainder payable prior to dispatch.

How should I clean your jewelry items?

All HEXAPODA jewelry items including their silk cords are best cleaned if necessary using mild soap and warm water. A small soft paint brush can sometimes be useful for those hard-to-reach places. Rinse the cleaned items in clear water and allow them to air dry.

Never scrape, use abrasive cleaners, solvents or ‘jewelry cleaning solutions’ as these may damage the patina finish.

Do you offer repairs on jewelry items bought from you?

We do offer repairs on items wherever possible though this will depend on the extent of the repair required.

Contact us with details of the problem and we will be happy to review the situation and provide you with a quotation for the necessary repairs.

Where can I find out more about your Gift Vouchers?

You can get more information about HEXAPODA Gift Voucher Certificates by visiting our dedicated Gift Voucher section

I have a store and would like to stock your items. Are you interested?

We’re always interested in exploring new partnerships with retailers who match the style and service we feel our customers deserve.

Contact us with your details and we’ll get back to you as soon as we can.

Where are your items made?

All items in The HEXAPODA Collection are Handmade in the USA

Do you offer framing services for your Prints?

Currently, we don’t offer a framing option for our prints.

Prints are supplied flat against stiff cardboard within a protective wallet and can be easily inserted into a frame of your choice available from many local stores or a specialist frame shop.

How do you supply your Prints?

All our prints are supplied flat against stiff cardboard within a protective wallet.

How are your jewelry items made?

All our jewelry items have been created using an age-old technique known as Lost Wax casting.

Originally, each item is sculpted in wax to form a model from which a mold is created to cast the actual item.

The resulting metal casting is then finished by hand using a variety of sculpting and patina techniques to achieve the desired effects you see in each our pieces.

Because each item is hand-finished, no two pieces are exactly the same meaning the item you purchase is essentially a unique one-of-a-kind item.

If you’re interested in a more detailed explanation, you may want to check out ‘Making HEXAPODA‘ a series we wrote which explains the making of one of the HEXAPODA Magicicada.

Can you offer expedited delivery?

If the items you wish to purchase are in stock, then in most cases we are able to offer expedited delivery for an additional cost.

Let us know prior to placing an order that this is what you’d like and we’ll be happy to provide a quotation based upon your requirements.

Do you accept returns?

In circumstances where an item is damaged or where we’ve supplied an incorrect item, we’ll of course accept returns for exchange or credit.

If you’ve received an item where the unopened packaging is obviously damaged, please let us know immediately. Please photograph the packaging if at all possible prior to opening the package and please retain the damaged packaging as we may require it for an insurance claim.

Can I purchase items from MielleHarvey.com?

Many items on MielleHarvey.com were made as private commissions, have already been sold or are currently unavailable for sale. However, let us know which items interest you in particular and we’ll let you know if it’s still available.

If a piece is no longer available, it may be possible in certain circumstances to recreate something similar through a Private Commission.

Do you offer delivery outside of the USA?

Yes we do but please read on.

Because our normal practice is to insure all items whilst in transit, deliveries to destinations outside of the USA are likely to incur a sizable charge in addition to the purchase price of the item. Let us know which items you are interested in purchasing and where you would like them sent to and we’ll be happy to provide a quotation.

In addition, all items sent out from the USA will have to pass through customs upon entering the receiving country. This can sometimes cause delays to deliveries plus the recipient will also be responsible for any charges levied by Customs’ officials on the item. Since it can be difficult to predict what these charges will be, it is a good idea to clarify with the Customs department in the receiving country about how they are likely to treat the items you order from us.

Do you do Private Commissions?

Yes we do.

Let us know what you have in mind and we’ll be happy to provide further details.

Is your jewelry made from real insects?

None of The HEXAPODA Collection’s jewelry items contain nor require the use of actual insects in their manufacture.

We consider our jewelry as ‘wearable fine art sculptures’ which ‘depict’ a particular insect or creature – rather than include it!

Can I purchase one of your jewelry items in another metal?

If you’d like one of our Bronze items in Gold or Silver then in most cases this should not be a problem. If you’d like another metal or alloy, this will need to be considered on a case by case basis.

Contact us to let us know which piece you are interested in and your requirements and we’d be happy to provide a quotation.

What is HEXAPODA?

HEXAPODA is an entomological classification that for the most part describes the creatures we know as insects. The word itself is Greek in origin, and means six legs.

In our case, it’s also a nature-related artwork collection by multi-medium artist, Mielle Harvey.

Currently, the collection consists of a variety of original Insect-related, Art Jewelry items and Wood Block prints. Over the coming months we’re planning to expand the items available and explore new areas of the natural world.

Click here for a more detailed explanation about the philosophy behind The HEXAPODA Collection.